As an Intake Manager, you will play a pivotal role in ensuring the smooth flow of prospective patients into
therapy. You will lead a team of dedicated Intake Representatives, guiding them through the process of handling
inbound leads, assessing patient suitability, and managing the intake pipeline. Your ability to balance sales acumen,
exceptional customer service, and meticulous data management will be critical to our success.

• Competitive Pay. Hybrid schedule. Make a difference and love doing it.
• We are a small, employee-centric organization driven by our collective commitment to ABA excellence.

Who We Are
With over 1100 employees strong across 16 states and numerous clinics, we are on a mission to provide
compassionate and high-quality care to our pediatric patients. Our promise is to foster an inclusive and impactful
work environment where every team member can thrive both professionally and personally. If you are passionate
about making a difference and want to contribute to a team that values dedication and compassion, join Golden
Steps ABA in our commitment to excellence in patient care and team success.

A day in the life:

1. Team Leadership:
    • Directly manage a team of Intake Representatives, providing guidance, coaching, and performance
       feedback.
    • Foster a positive and collaborative work environment, promoting teamwork and professional growth.
2. Inbound Lead Management:
    • Oversee the handling of all incoming inquiries, whether via phone, email, or web forms.
    • Ensure timely responses to leads, addressing questions and concerns effectively.
3. Patient Qualification:
    • Collaborate with Intake Representatives to assess prospective patients’ needs, ensuring alignment with
       our services.
    • Determine if patients meet eligibility criteria and are a good fit for our programs.
4. Pipeline Management:
    • Monitor the intake pipeline, tracking leads from initial contact to assessment.
    • Prioritize follow-ups based on urgency and patient readiness.

5. Sales and Conversion:
    • Train Intake Representatives in effective sales techniques while maintaining empathy and sensitivity.
    • Monitor and analyze intake metrics and performance indicators to identify areas for improvement and
       implement strategies to optimize conversion rates.
    • Collaborate with marketing and outreach teams to ensure alignment of messaging and campaigns to
       attract qualified leads.
6. Data Entry and Documentation:
    • Ensure accurate and thorough data entry into our systems.
    • Ensure the team maintains detailed records of patient interactions, progress, and outcomes.
7. Collaboration:
    • Provide regular reporting and updates to senior management on intake performance, trends, and
       opportunities.
    • Work closely with clinical teams, case managers, and marketing members to facilitate seamless
       transitions for patients.
    • Communicate patient-specific information to relevant departments.

8. Quality Assurance:
    • Implement quality control measures to enhance the patient experience during the intake process.
    • Collaborate with Intake Director to continuously improve workflows and streamline procedures.
    

9. Other tasks as assigned

Qualifications and Skills:
    

• 3 years of proven experience leading a high functional team.
• Proven experience in healthcare or behavioral health intake processes
• Strong leadership skills and the ability to motivate and guide a team.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Empathy, compassion, and a commitment to patient-centered care.

Education:
    • High School Diploma or Equivalent

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What you will love most about Golden Steps ABA:

    • Unmatched Culture - Through our quarterly team outings, summer events and holiday celebrations, we
       are intentional about creating connection.
    • Diversity & Inclusion- We believe that a team made up of unique individual perspectives is key to
       creating a collaborative environment of shared ideas.
    • Growth & Advancement - Our commitment to a hire-to-retire culture means that we provide our
       employees with unmatched opportunities for career advancement and professional development.
    • Commitment to Continuing Education - We offer all employees tuition scholarship discounts at our
       partner universities to work towards their individual career goals.
    • Employee-Centric Organization - Our team members are at the heart of everything we do and every
       decision we make. We believe that a happy and engaged team provides premium therapy to our kiddos.
    • Continuous Mentorship - We carefully choose our clinical leaders based on their dedication to being
       accessible, attentive, and purposeful with the RBT reams they lead.
    • Our Added Perks - We offer competitive PTO, Paid sick leave, health/dental/vision benefits, AND
       401K with match.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed,
age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity,
military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other
classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring,
compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.