Who we are: 

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. 

Why You’ll Love Working with us:

• • • Unmatched Culture
      We’re intentional about connection. From quarterly team outings, monthly team lunches to summer bashes and holiday celebrations, we make time to celebrate, bond, and grow together.

    • Diversity & Inclusion
      We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

    • Growth & Advancement
      We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

    • Support for Continuing Education
      Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams. 

    • Benefits and Perks Created to Support You
      Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

As an Intake Manager, you will play a pivotal role in ensuring the smooth flow of prospective patients into
therapy. You will lead a team of dedicated Intake Representatives, guiding them through the process of handling
inbound leads, assessing patient suitability, and managing the intake pipeline. Your ability to balance sales acumen,
exceptional customer service, and meticulous data management will be critical to our success.

• Competitive Pay. Hybrid schedule. Make a difference and love doing it.
• We are a small, employee-centric organization driven by our collective commitment to ABA excellence.

A day in the life:

1. Team Leadership:
    • Directly manage a team of Intake Representatives, providing guidance, coaching, and performance
       feedback.
    • Foster a positive and collaborative work environment, promoting teamwork and professional growth.
2. Inbound Lead Management:
    • Oversee the handling of all incoming inquiries, whether via phone, email, or web forms.
    • Ensure timely responses to leads, addressing questions and concerns effectively.
3. Patient Qualification:
    • Collaborate with Intake Representatives to assess prospective patients’ needs, ensuring alignment with
       our services.
    • Determine if patients meet eligibility criteria and are a good fit for our programs.
4. Pipeline Management:
    • Monitor the intake pipeline, tracking leads from initial contact to assessment.
    • Prioritize follow-ups based on urgency and patient readiness.

5. Sales and Conversion:
    • Train Intake Representatives in effective sales techniques while maintaining empathy and sensitivity.
    • Monitor and analyze intake metrics and performance indicators to identify areas for improvement and
       implement strategies to optimize conversion rates.
    • Collaborate with marketing and outreach teams to ensure alignment of messaging and campaigns to
       attract qualified leads.
6. Data Entry and Documentation:
    • Ensure accurate and thorough data entry into our systems.
    • Ensure the team maintains detailed records of patient interactions, progress, and outcomes.
7. Collaboration:
    • Provide regular reporting and updates to senior management on intake performance, trends, and
       opportunities.
    • Work closely with clinical teams, case managers, and marketing members to facilitate seamless
       transitions for patients.
    • Communicate patient-specific information to relevant departments.

8. Quality Assurance:
    • Implement quality control measures to enhance the patient experience during the intake process.
    • Collaborate with Intake Director to continuously improve workflows and streamline procedures.
    

9. Other tasks as assigned

Qualifications and Skills:
    

• 3 years of proven experience leading a high functional team.
• Proven experience in healthcare or behavioral health intake processes
• Strong leadership skills and the ability to motivate and guide a team.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Empathy, compassion, and a commitment to patient-centered care.

Education:
    • High School Diploma or Equivalent

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed,
age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity,
military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other
classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring,
compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.