Director of Operations Job Description:

We are searching for a dynamic visionary with a hands-on entrepreneurial approach to propel our geographic reach as a state Director of Operations at Golden Steps ABA. This role will be the driving force behind Golden Step’s expanding mission of delivering exceptional Applied Behavior Analysis (ABA) Services to children with Autism Spectrum Disorder (ASD) in a new state or region.

Successful Directors of Operations are typically initiative takers who thrive on direct leadership to build out and grow our presence in a new area. You'll have the autonomy to shape strategies and implement systems that propel our growth while ensuring the highest standards of service for our patients.

Travel Required.

Who We Are

With nearly 1100 employees strong across 16 states and numerous clinics, we are on a mission to provide compassionate and high-quality care to our pediatric patients. Our promise is to foster an inclusive and impactful work environment where every team member can thrive both professionally and personally. If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, join Golden Steps ABA in our commitment to excellence in patient care and team success.

A day in the life:

• Ability to create/implement policies for respective state.
• Oversee client onboarding. 
• Coordination of scheduling. 
• Overseeing the management of schedules and cancellations. 
• Submitting authorization requests to insurance companies. 
• Oversee maintenance of CRM system.
• Ensuring the utilization of client hours and therapists’ availability. 
• Monitoring client’s insurance plans and Eligibility.  
• Collaborating with Talent Acquisition team to ensure talented hires.

• Attending job fairs

• Posting/sharing jobs on Job posting platforms and social media  

• Marketing initiatives to spread brand awareness for patients and candidates.
• Strategic planning to grow state. 
• Collaboration with other members of the management team to build and enhance internal strategies. 
• Other tasks as assigned.

What you will bring:

• A high EQ - you are a connector of people and a natural leader
• A track record of leading and managing a successful team for at least 2 years.
• A history of innovation and performance improvement
• An exceptional understanding of leadership and management that has been shaped by practical experience.
• Experience autonomously building something successful from start to finish.
• Proven ability to maximize productivity through thoughtful organization. 
• Ability to collaboratively communicate and lead team members from all departments and levels.

Education:

• Bachelor’s degree or higher strongly preferred.

What you will love most about Golden Steps ABA:

• Unmatched Culture - Through our quarterly team outings, summer events and holiday celebrations, we are intentional about creating connection.        
• Diversity & Inclusion- We believe that a team made up of unique individual perspectives is key to creating a collaborative environment of shared ideas.
• Growth & Advancement - Our commitment to a hire-to-retire culture means that we provide our employees with unmatched opportunities for career advancement and professional development.
• Commitment to Continuing Education - We offer all employees tuition scholarship discounts at our partner universities to work towards their individual career goals.
• Free Fellowship Program - Our future BCBAs receive quality supervision and practicum hours at no charge!
• Lucrative Referral Program - Our team is passionate about their work. What could be more enjoyable than bringing on your friends to share that excitement!
• Paid Training - All applicants are welcome who have a passion to enrich the lives of children with Autism. All entry-level therapists receive free training to accelerate their careers as RBTs (Registered Behavior Technicians).
• Employee-Centric Organization - Our team members are at the heart of everything we do and every decision we make. We believe that a happy and engaged team provides premium therapy to our kiddos.
• Continuous Mentorship - We carefully choose our clinical leaders based on their dedication to being accessible, attentive, and purposeful with the RBT reams they lead.
• Our Added Perks - We offer competitive PTO, Paid sick leave, health/dental/vision benefits, AND 401K with match.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.