Patient Care Coordinator Job Description: Hybrid Role

• Competitive Pay. Flexible hours. The ability to develop a schedule that gives you the work life balance you deserve.  Make a difference and love doing it.
• We are a small, employee-centric organization driven by our collective commitment to ABA excellence.

Who We Are

With nearly 1100 employees strong across 16 states and numerous clinics, we are on a mission to provide compassionate and high-quality care to our pediatric patients. Our promise is to foster an inclusive and impactful work environment where every team member can thrive both professionally and personally. If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, join Golden Steps ABA in our commitment to excellence in patient care and team success.

A day in the life:

• Manage schedules and cancellations of staff in designated state.
• Act as liaison between families and therapists when needed.
• Update respective excel sheets in system.
• Ensure the utilization of client hours and therapists’ availability.
• Work alongside recruiting department to ensure available hires. 
• Strategic planning to grow state and maximize caseloads.
• Collaborate with other members of the management team to build and enhance internal strategies.
• Receive and respond to patient communications.
• Collect consents and ABA paperwork from patient’s families.
• Verify insurance eligibility and coverage details.
• Record all changes and communications to patients’ accounts, as necessary.
• Maintain efficient appointment scheduling, waitlist, registration, patient flow and discharge procedures to enhance patient satisfaction.
• Handling any/all clients issues with sensitivity and strict confidentiality.
• Other tasks as assigned.

What You’ll Bring:

• 2 years of experience in a communication role 
• 2 years of experience with and an exceptional understanding of management and strategies
• Strong time management and organizational skills
• Ability to work cross functionally
• Team player attitude and energetic
• A self-starter with strong organizational and follow up skills
• Knowledge of HIPPA regulations
• Must be proficient in Word, Excel, OneNote, and computer literate 

Education:

• High School Diploma or Equivalent

What you will love most about Golden Steps ABA:

• Unmatched Culture - Through our quarterly team outings, summer events and holiday celebrations, we are intentional about creating connection.        
• Diversity & Inclusion- We believe that a team made up of unique individual perspectives is key to creating a collaborative environment of shared ideas.
• Growth & Advancement - Our commitment to a hire-to-retire culture means that we provide our employees with unmatched opportunities for career advancement and professional development.
• Commitment to Continuing Education - We offer all employees tuition scholarship discounts at our partner universities to work towards their individual career goals.
• Lucrative Referral Program - Our team is passionate about their work. What could be more enjoyable than bringing on your friends to share that excitement!
• Employee-Centric Organization - Our team members are at the heart of everything we do and every decision we make. We believe that a happy and engaged team provides premium therapy to our kiddos.
• Continuous Mentorship - We carefully choose our clinical leaders based on their dedication to being accessible, attentive, and purposeful with the RBT reams they lead.
• Our Added Perks - We offer competitive PTO, Paid sick leave, health/dental/vision benefits, AND 401K with match.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.