Who we are: 

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. 

Why You’ll Love Working with us:

• Unmatched Culture
  Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team. 

• Diversity & Inclusion
  We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

• Growth & Advancement
  We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

• Support for Continuing Education
  Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams. 

• Benefits and Perks Created to Support You
  Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

Intake Director Job Description:

With almost 1300 employees strong across 16 states and numerous clinics, we are on a mission to provide compassionate and high-quality care to our pediatric patients. Our promise is to foster an inclusive and impactful work environment where every team member can thrive both professionally and personally. If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, join Golden Steps ABA in our commitment to excellence in patient care and team success.

A day in the life:

1. Team Leadership:
   1. Directly manage a team of Intake Representatives, providing guidance, coaching, and performance feedback.
   2. Foster a positive and collaborative work environment, promoting teamwork and professional growth.
2. Inbound Lead Management:
   1. Oversee the handling of all incoming inquiries, whether via phone, email, or web forms.
   2. Ensure timely responses to leads, addressing questions and concerns effectively.
3. Patient Qualification:
   1. Collaborate with Intake Representatives to assess prospective patients’ needs, ensuring alignment with our services.
   2. Determine if patients meet eligibility criteria and are a good fit for our programs.
4. Pipeline Management:
   1. Monitor the intake pipeline, tracking leads from initial contact to assessment.
   2. Prioritize follow-ups based on urgency and patient readiness.
5. Sales and Conversion:
   1. Train Intake Representatives in effective sales techniques while maintaining empathy and sensitivity.
   2. Monitor and analyze intake metrics and performance indicators to identify areas for improvement and implement strategies to optimize conversion rates.
   3. Collaborate with marketing and outreach teams to ensure alignment of messaging and campaigns to attract qualified leads.
6. Data Entry and Documentation:
   1. Ensure accurate and thorough data entry into our systems.
   2. Ensure the team maintains detailed records of patient interactions, progress, and outcomes.
7. Collaboration:
   1. Provide regular reporting and updates to senior management on intake performance, trends, and opportunities.
   2. Work closely with clinical teams, case managers, and marketing members to facilitate seamless transitions for patients.
   3. Communicate patient-specific information to relevant departments.
8. Quality Assurance:
   1. Implement quality control measures to enhance the patient experience during the intake process.
   2. Collaborate with Intake Director to continuously improve workflows and streamline procedures.
        
9. Other tasks as assigned

What you’ll bring:

• 3 years of proven experience leading a high functional team.
• Proven experience in healthcare or behavioral health intake processes
• Strong leadership skills and the ability to motivate and guide a team.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Empathy, compassion, and a commitment to patient-centered care.

  Education:

• Bachelor’s Degree or Equivalent Experience